Chatbots

A chatbot is software that answers questions in a chat window or messaging app. Older chatbots followed a fixed script and got stuck easily. Newer ones use AI, so they understand normal questions and answer from your own information, like your prices, policies, and FAQs. We work with a solo brow and lash artist whose booking questions arrived in Instagram messages during appointments. An AI helper now answers price and availability questions and sends the Calendly booking link, so fewer enquiries get missed. Anything about allergies or skin goes straight to the artist. That's the right pattern for most small teams. Let the chatbot handle the repeat questions and hand anything personal or risky to a person.