Security and your data

Letting someone into your inbox, your store, or your accounts is a big step, and you should ask hard questions before you do. Here are straight answers to the ones we hear most. For how safety is built into the way we work, see governance and security.

Who can see your data?

Only the people working on your account, and only your data. Your information is kept apart from every other client’s, and nothing crosses over. Your AI helpers can only reach the tools and information their job needs.

Where does it live?

Most small teams run in the cloud, and most of what we set up runs there too. When you have information that must stay private, it can stay on your own systems. We’ll agree that with you before anything is connected.

Is it safe to connect my email and files?

Yes, and you choose what’s connected. You aren’t handing over a master key. You connect the tools you want us to work from, and you can see what’s in scope. We start small. An AI helper that drafts order replies needs your inbox and your store, and nothing else.

Do people still check the AI’s work?

Yes. AI handles the routine and flags anything it isn’t sure about, and a person makes the judgement calls. We work with a three-person online skincare store where the first version of the AI helper sent simple tracking replies on its own. It answered a customer whose jar had arrived broken with a cheerful tracking link, so we switched that off. Now every reply waits for the founder. There’s more on how we work in our delivery model.

What happens if I leave?

It’s your data and your business. There’s no lock-in beyond the month, and if you move on, your data and the instructions we wrote for your AI helpers go with you. We’d rather earn the next month by being useful.

Still have a question? Email us at hello@plexsive.io, or get your AI Starter Plan and ask it there.