Get your Fresha bookings talking to the rest of your salon or spa
Fresha holds the best record you have of your clients: who came in, what they had done, and when. But that record often stays inside Fresha, while your follow-up emails, texts, and reports live somewhere else. Connecting your tools (the industry calls it data pipelines) moves each visit from Fresha to the tools that need it, as it happens. Then a rebooking nudge goes out on time, written from the treatment the client had, and nobody has to remember to send it.
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What we connect for you from Fresha
Visits flowing out of Fresha
Each completed visit moves from Fresha into your email or text tool with the client and treatment details your messages need.
Rebooking follow-ups
An AI helper drafts a follow-up for each visit in your salon's tone, timed to the treatment, so the nudge arrives when the client is due back.
Clients kept out when they should be
Rules that leave out clients who've already rebooked, asked not to be contacted, or had a visit that needs a personal call.
A weekly view of rebookings
A plain summary of who rebooked and who didn't, so you can see whether the follow-ups are pulling their weight.
Looked after when things change
When Fresha or your other tools change, we fix the connection so the follow-ups don't quietly stop.
Clients leave happy and forget to rebook
Your clients love the visit, then walk out the door without booking the next one. You know a friendly message a few weeks later would bring many of them back. But at the end of a full day nobody has time to go through Fresha, work out who’s due, and write each one a note. So the follow-ups happen on quiet days, and the busy weeks slip by.
Why Fresha on its own doesn’t do the job
Fresha is a solid home for bookings. It knows every client, every treatment, and every visit date, and it sends reminders for upcoming appointments. It also has its own marketing tools.
What it doesn’t do is shape a follow-up around each treatment in your own words, or pass visits to the email tool you already pay for. If you use Klaviyo for your newsletter and Fresha for bookings, the two don’t know about each other. Someone ends up exporting lists by hand, or the follow-ups don’t happen.
How we connect it from Fresha
We work with Still Water Day Spa, a seven-person day spa in Noosa. Clients left without rebooking, and follow-up texts went out when someone remembered.
We connected Fresha to Klaviyo. Each visit now flows across with its treatment details, an AI helper drafts a follow-up from the visit, and Klaviyo sends it. Over three months, the rebooking rate went from 31% to 44%. A new booking system rollout in the same period also helped, so we don’t claim all of that rise. Read the Still Water Day Spa story.
Before we built anything, we sat with the team and mapped how they work (the industry calls it process mapping). We agreed how long after each kind of treatment a follow-up should go, what it should say, and which clients should be left out.
When connecting Fresha is the right call, and when it isn’t
It pays off when you have enough clients that following up by hand gets missed, and when you want those messages to come from a tool you already use for marketing.
If Fresha’s own reminders and marketing tools already cover what you need, keep it simple and stay there. And no message fixes a visit that didn’t go well. Those clients need a call from you, and we set the connection up so they’re kept out of automatic follow-ups.
Where to go next
See the wider connecting your tools service, or read about Fresha. See the email side of the setup in connecting your tools with Klaviyo, or compare Mindbody. See how we work with beauty and wellness businesses. When you’re ready, get your AI Starter Plan.
Read about our Connecting your tools service, and how we use Fresha.
Small teams we work with
How Still Water Day Spa lifted its rebooking rate from 31% to 44% in three months
How a solo business coach gathers enquiries from three places into one list each morning
How a six-person cafe gathered its catering orders into one sheet and missed none in two months
Common questions
Doesn't Fresha send reminders already?
Will clients get messages written by AI?
Did this work for another spa?
Do I need to move off Fresha?
What does it cost?
Turn each visit into the next booking
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